Effective Date: 24 October 2026
Last Updated: 24 October 2026
1. Introduction
Welcome to Codesenze (“we,” “our,” or “us”). We are a digital agency providing website design and development, custom and AI web applications, eCommerce development, AI chatbots and automation, SEO and digital growth, and advertising and social media management services.
We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, contact us, or use our services.
By using our website, you acknowledge this Privacy Policy. Where applicable law requires consent for particular processing activities, we will seek that consent separately.
2. Information We Collect
We may collect the following categories of information:
A. Personal Information
When you contact us, request a quotation, or enquire about our services, we may collect:
- Full name
- Email address
- Phone number
- Company or business name
- Job title, where provided
- Any information you include in your enquiry or message
B. Project and Business Information
When discussing or delivering a project, we may collect information such as project requirements, business objectives, technical specifications, website content, design preferences, and other materials you voluntarily provide.
Please do not send passwords, payment card details, or other sensitive information through general enquiry forms.
C. Technical and Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address and approximate location
- Browser type and version
- Device and operating system information
- Pages visited and time spent on our website
- Referring website or source
- Website interaction and diagnostic information
The information collected depends on your browser settings, our website configuration, and the tools we use.
D. Cookies and Similar Technologies
We may use cookies and similar technologies to maintain website functionality, remember preferences, understand website usage, and support marketing activities where applicable.
You can manage cookies through your browser settings and, where provided, our cookie preferences tool. Non-essential cookies will be used only where the required consent has been obtained.
3. How We Use Your Information
Codesenze may use your information for the following purposes:
- Responding to enquiries: To answer questions, discuss requirements, and provide quotations.
- Delivering services: To plan, develop, maintain, and support digital solutions requested by clients.
- Communication: To send project updates, respond to requests, and provide relevant service-related information.
- Website improvement: To analyse performance, identify technical issues, and improve usability.
- Marketing: To share relevant updates, insights, or service information where permitted by law and, where required, with your consent.
- Security: To protect our website, systems, clients, and users against fraud, misuse, and unauthorised access.
- Legal compliance: To meet applicable legal, regulatory, accounting, and contractual obligations.
We will use personal information for purposes that are consistent with the purpose for which it was collected, subject to applicable law.
4. Legal Basis for Processing
Where required by applicable data protection laws, we process personal information on an appropriate legal basis, which may include:
- Your consent
- Taking steps at your request before entering into a contract
- Performing a contract with you
- Complying with legal obligations
- Our legitimate interests, where permitted and where those interests do not override your rights
Where processing relies on consent, you may withdraw that consent as permitted by applicable law. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
5. How We Share Your Information
We may share information with trusted third parties when reasonably necessary to operate our business and provide our services. These may include:
- Website hosting and cloud infrastructure providers
- Email and communication service providers
- Analytics and website performance providers
- Advertising and social media platforms
- Project management and collaboration tools
- Professional advisers, including legal and accounting advisers
- Government authorities or other parties where required by law
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality, security, and contractual safeguards are in place.
We do not sell personal information as part of our ordinary business practices.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including responding to enquiries, managing client relationships, delivering services, resolving disputes, maintaining records, and meeting legal obligations.
Retention periods vary depending on the type of information and the circumstances in which it was collected.
When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable legal requirements and legitimate recordkeeping needs.
7. Data Security
We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us.
If you believe your information has been compromised, please contact us using the details provided below.
8. International Data Transfers
Codesenze may work with clients and service providers in different countries. As a result, personal information may be processed or stored outside the country in which it was collected.
Where international transfers are subject to data protection laws, we will take steps to implement the safeguards required by those laws.
9. Your Privacy Rights
Depending on your location and the applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information in certain circumstances.
- Withdraw consent where processing is based on consent.
- Object to or request restrictions on certain processing activities.
- Request a copy of certain information in a portable format, where applicable.
- Opt out of marketing communications.
- Raise a complaint with the relevant data protection authority.
To exercise an applicable right, please contact us using the details in the Contact Us section. We may need to verify your identity before responding.
We will respond to valid requests within the period required by applicable law.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services. These external services operate under their own privacy policies and practices.
Codesenze does not control the privacy or security practices of third-party websites. We encourage you to review their privacy policies before providing personal information.
11. Marketing Communications
We may send service updates, company news, or marketing communications where permitted by law.
You can unsubscribe from marketing emails by using the unsubscribe link provided in the message or by contacting us directly.
Even if you opt out of marketing communications, we may continue to send essential messages relating to an active project, a service you have requested, or other legitimate business matters.
12. Children’s Privacy
Our website and services are intended for businesses and general audiences, not specifically for children.
We do not knowingly collect personal information from children in circumstances where doing so would be unlawful. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, technology, or legal obligations.
When we make changes, we will update the “Last Updated” date on this page. Where required by law, we will provide additional notice or obtain consent for material changes.
We encourage you to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy, how we handle personal information, or wish to exercise your privacy rights, please contact us:
Company: Codesenze
Website: https://codesenze.com
Email: hello@codesenze.com
We will make reasonable efforts to review and respond to privacy-related enquiries in accordance with applicable law.
This Privacy Policy is intended as a general starting point for Codesenze. It should be reviewed and customised to reflect your actual data collection, tools, business location, client locations, and applicable legal requirements before publication.
